Here are a few tips that will help you receive faster and more dependable support from our always helpfulSaarthi support staff:
1) Open one ticket per issue, then reply to that email only to keep just that one ticket open. Be mindful of the fact that we usually sort tickets from oldest to newest, to ensure the quickest responses overall. Multiple replies to the same ticket before we have had a chance to reply will bump your ticket further back in that order. Our operators are mindful of this, and do place some priority on tickets where they were the most recent staff replier.
2) If you utilize support.Sarthi.net for your support tickets you can track a full history and status of your tickets.
3) If you have a ticket open already but need prompt support, try opening up a chat or giving us a call, both of which are available at the top of our homepage www.sarth.net You can then provide the operator with your ticket ID and they can assist you with your ticket, as well as benefit from the history and background the ticket provides.
4) Please provide the steps needed to replicate the issue you are having. If there is a specific error message, what does it say? If we do not know how to get the error, then often times it is nearly impossible to find the solution. In tickets for email issues, please provide a smaple email address for us to use. For website errors, please provide the URLs and steps to get to the error.
5) Please provide as much detail as possible. Things to consider are: your browser and operating system, what time this occured, if recurring how frequently, is the error occuring from other locations as well.
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